Customers expect businesses to anticipate their wants and needs. Those that don’t risk failure. Staying relevant means making use of customer data and listening to what it says.
NetSuite CRM maintains your customer relationships across a wide range of channels in one integrated system. By making use of available information, it enables you to learn who your customer is giving you a distinct advantage against the competition. NetSuite CRM provides your business with valuable customer insight, the means to effectively reach your audience, and a full view of sales, service and marketing activity. No more missed opportunities or excuses.
The New Office assesses your digital needs and creates a CRM solution unique to your business. With custom dashboards tailored to each position, your employees have the information they need when they need it. NetSuite CRM reduces IT costs and makes running your business easier.
- Sales Force Automation
- Optimize sales processes with complete opportunity management
- Drive performance with tools including sales forecasting, commission management, upsell management and more
- Customer Service Management
- Monitor customer service with complete case and escalation management
- Accelerate service with knowledge base management, customer self-service and more
- Partner Relationship Management
- Improve collaboration with partners through partner relationship management (PRM) that delivers joint marketing campaigns, joint lead management, partner commissions and order processing
- Marketing Automation
- Grow faster with almost unlimited customer segmentation and targeting capabilities, emailmarketing and true marketing program ROI analysis
- Comprehensive support for mobile devices ensures employee access to information when needed
- CRM Analytics and Reporting
- Access sales, marketing and customer service information to measure and optimize performance
- Analyze back-office metrics for total business visibility